Disclaimer: The MISDP™ Sales Training Program (“Program”) is provided solely for educational and professional development purposes, and all content, advice, strategies, tools, and training materials are offered “as is” without any guarantees of sales results, performance improvement, revenue increase, or specific business outcomes. MISDP™ does not provide legal, financial, or professional advice, and participants and their organizations remain fully responsible for all decisions, implementation, sales performance, compliance with applicable laws, and outcomes related to the Program. MISDP™, its trainers, and its partners are not liable for any direct or indirect damages, loss of revenue, lost opportunities, reputational impact, or business consequences resulting from participation in the Program or the use or misuse of any information provided. Any examples, scenarios, case studies, or testimonials included in the Program are for illustration only and do not constitute promises of future success. Although MISDP™ strives for accuracy and relevance, no warranty is made regarding completeness, suitability, or applicability to any specific business or industry. Participants acknowledge that any use of third-party tools, platforms, or AI components is done at their discretion and MISDP™ is not responsible for their performance, accuracy, or reliability. By enrolling in or participating in the Program, you acknowledge that you have read this disclaimer, understand its contents, and accept full responsibility for your results and actions. If you do not agree with this disclaimer, you should not participate in the Program.

Terms & Conditions

MISDP Sales TrainingManaged by QOLD Business & People Development Inc.
Last Updated: [May 2014]
Welcome to MISDP Sales Training, managed and operated by QOLD Business & People Development Inc. (“the Company”).By registering, attending, purchasing, accessing, or participating in any MISDP Sales Training program (the “Training”), you (“Client,” “Participant,” or “Attendee”) agree to the following Terms & Conditions.
These terms are intended to provide maximum legal protection for the Company and to limit, restrict, or eliminate any liability or claims by any participant, organization, or third party.
1. Non-Licensed, Training-Only Disclaimer
1.1. The Company does not provide any form of professional licensing, certification, accreditation, or regulated qualification.1.2. All MISDP Sales Training content is provided strictly for educational and training purposes only.1.3. The Company makes no guarantees, expressed or implied, regarding business performance, revenue outcomes, operational impact, or sales results.
2. No Guarantees or Promises of Results
2.1. Any examples, demonstrations, strategies, or case references used in the Training are illustrative only.2.2. The Company does not warrant or guarantee:
● Increased sales or conversions● Improved performance● Achievement of specific business outcomes● Any measurable or financial results● Suitability of training for any specific purpose
2.3. All results vary based on the Client’s team, market conditions, implementation quality, and external business factors.
2.4. Videos displayed on this website or in marketing materials are ads and are individual opinions and/or experiences, or recorded based on other submitted testimonials. They do not represent typical results and are not guarantees of employment, income, consultancy success, or certification. Outcomes depend on individual effort, background, and market factors. QOLD Business & People Development Inc. & CIQHR makes no representations regarding specific results. Videos represent the voluntary opinions of participants, based on their personal experiences or on the experiences of others who attended the training and provided a review. LHRC is a professional development training program. It does not constitute licensing, certification, or a guarantee of financial or career outcomes. Individual results vary.
3. Limitation of Liability
3.1. To the fullest extent permitted by law, the Company, its trainers, employees, contractors, partners, and affiliates shall not be liable for:
● Direct, indirect, incidental, or consequential damages● Loss of profits, revenue, business, or opportunities● Claims arising from the implementation (or failure to implement) training methods● Misinterpretation, misuse, or alteration of the provided content● Any damages resulting from communication, advice, or recommendations during training
3.2. Client agrees that the Company’s total liability, if ever required by law, shall be limited to the amount paid for the Training and no more.
4. Intellectual Property & Usage Restrictions
4.1. All training content—including methods, steps, slides, systems, diagrams, scripts, processes, models, worksheets, handouts, and digital materials—is the exclusive intellectual property of the Company.
4.2. Clients and participants may not:
● Replicate, distribute, publish, or resell any training materials● Train others using MISDP methods without prior written permission● Use the content to build a competing training program● Share training materials outside their organization
4.3. Unauthorized use may result in legal action.
5. No Professional Advice
5.1. The Training does not provide legal, financial, HR, operational, or compliance advice.5.2. Any action taken by the Client based on Training content is done entirely at the Client’s own risk.
6. Attendance, Conduct & Participation
6.1. The Company may refuse access or remove any participant whose behaviour disrupts the training environment.6.2. No refunds or compensation will be provided for removal due to misconduct.
7. Cancellations, Rescheduling & Refunds
7.1. All sales are final.7.2. The Company does not offer refunds of any kind.7.3. Rescheduling requires at least 14 business days’ notice and is subject to trainer availability.7.4. Failure to attend a scheduled session is considered a forfeited session, with no refund or makeup time.
8. Indemnification
Client agrees to fully indemnify and hold harmless the Company from all claims, liabilities, losses, damages, or expenses arising from:
● Participation in the Training● Implementation or misinterpretation of concepts● Actions taken by employees or attendees● Third-party complaints related to the Client’s use of the training● Any unauthorized adaptation or distribution of training content
9. No Employment or Partnership Relationship
Participation in the Training does not create a joint venture, partnership, employment, or agency relationship between the Client and the Company.
10. Media, Recording & Privacy
10.1. The Client may not record, copy, or reproduce training sessions without written approval.10.2. The Company may record sessions for quality or documentation purposes.
11. Force Majeure
The Company is not liable for delays or cancellations caused by factors outside its control, including but not limited to: illness, emergencies, internet failures, strikes, government restrictions, or acts of nature.
12. Videos, ads, and recorded testimonials:Videos displayed on this website or in marketing materials are ads and are individual opinions and/or experiences, or recorded based on other submitted testimonials. They do not represent typical results and are not guarantees of employment, income, consultancy success, or certification. Outcomes depend on individual effort, background, and market factors. QOLD Business & People Development Inc. & CIQHR makes no representations regarding specific results. Videos represent the voluntary opinions of participants, based on their personal experiences or on the experiences of others who attended the training and provided a review. LHRC is a professional development training program. It does not constitute licensing, certification, or a guarantee of financial or career outcomes. Individual results vary.
13. Disclaimer:The MISDP Sales Training is an independent professional training program designed for educational and professional development purposes.”Starting or completion of our training programs does not constitute certification of the participant, their organization, or their HR practices.Participants will receive a Certificate of Completion only, confirming that they have completed the MISDP Sales Training program. This certificate represents only training completion and does not confer professional certification, licensing, or official authority to use CIQHR branding or to claim certification. Providing access to MISDP Sales Training is for training purposes only and does not certify participants to deliver sales training or services to companies.This program provides professional training and educational content. It does not guarantee an increase in sales, employment, income, or certification from any external body. Individual results vary depending on experience, effort, and market conditions. 
14. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario, Canada, and any disputes shall be resolved exclusively in the courts within that jurisdiction.
15. Acceptance of Terms
By visiting the website, registering, attending, or purchasing MISDP Sales Training, the Client acknowledges that:
They have read these Terms & ConditionsThey fully understand and accept all limitations, disclaimers, and liability releasesThey waive any right to legal claims against the Company, its trainers, employees, and affiliates
16. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior communications, proposals, or understandings.
17. MISDP™ Promotional Terms & Conditions
The following promotional commitments apply *only* where expressly stated in the signed proposal, quotation, service agreement, invoice, or other written agreement issued by MISDP™ Sales Training ("MISDP"). These promotional commitments are subject to the following terms and conditions.
1. Implementation Support Commitment
Where MISDP™ states:
"If your team does not achieve the agreed implementation milestones and demonstrate measurable improvement using the MISDP™ pipeline, we'll continue coaching at no additional professional fee."
The following conditions shall apply:
* The implementation milestones, measurable improvement criteria, evaluation period, and expected deliverables shall be mutually agreed upon in writing before or during the training engagement.* Measurable improvement shall be assessed solely against the agreed implementation objectives and evaluation criteria established by MISDP™ and accepted by the Client.* This commitment relates to the implementation of the MISDP™ methodology and participant development only and shall not constitute a guarantee of revenue, profitability, sales growth, increased conversions, business success, customer acquisition, employment outcomes, or any financial or commercial result.* The Client agrees to fully implement the MISDP™ methodology, recommended processes, coaching activities, assignments, and follow-up actions in good faith.* The Client shall ensure reasonable management support, participant attendance, coaching participation, and access to information reasonably required for implementation reviews.* If implementation is delayed, interrupted, modified, or materially affected by the Client, participants, organizational changes, staffing changes, management decisions, market conditions, customer behavior, economic conditions, product or service changes, pricing decisions, marketing activities, force majeure events, or any other factor beyond the reasonable control of MISDP™, this commitment may be suspended, modified, or deemed satisfied at MISDP™'s reasonable discretion.* "Coaching at no additional professional fee" refers exclusively to reasonable remote coaching, implementation guidance, virtual follow-up sessions, or similar implementation support determined by MISDP™ to be appropriate. It does not include additional onsite training, travel, accommodation, venue expenses, customized program redesign, consulting engagements, software, technology, assessments beyond the agreed scope, printed materials, or third-party costs unless otherwise agreed in writing.* Complimentary coaching must be utilized within twelve (12) months following completion of the original training & Development contract unless otherwise agreed in writing.* MISDP™ reserves the sole right to determine when the agreed implementation milestones have been achieved or when reasonable implementation support has been fulfilled based on the agreed evaluation framework.

2. Performance-Based Final Payment
Where MISDP™ offers the following payment arrangement:
"Pay 50% upfront. The remaining 50% is due only after each salesperson passes a live-fire cold-calling or closing audit."
The following conditions apply:
* Fifty percent (50%) of the agreed training fee shall be payable before commencement of the training and is non-refundable except where otherwise required by applicable law or expressly provided in the applicable refund policy.* The remaining fifty percent (50%) shall become due following completion of the agreed participant assessments.* All audits, evaluations, simulations, role plays, cold-calling exercises, closing exercises, and performance assessments shall be designed, administered, evaluated, and interpreted solely by MISDP™ using its proprietary evaluation criteria.* A participant shall be deemed to have "passed" when, in the professional judgment of MISDP™, the participant demonstrates the minimum competency standard established for the applicable assessment.* MISDP™ may provide additional coaching or reassessment opportunities where reasonably appropriate; however, the number, timing, and format of any reassessment shall remain at MISDP™'s discretion unless otherwise agreed in writing.* Delays caused by scheduling, participant availability, client requests, operational interruptions, or other circumstances beyond MISDP™'s control shall not invalidate the payment arrangement.* Successful completion of any assessment does not constitute certification, licensing, qualification, employment suitability, or any guarantee of future sales performance.
3. Complimentary Replacement Training
Where MISDP™ states:
"If a trained salesperson leaves your company within ninety (90) days of the training date, we will train their replacement for free."
The following conditions apply:
* The departing salesperson must have completed the original MISDP™ training.* The participant's departure must be permanent and must occur within ninety (90) calendar days following completion of the training.* The replacement participant must be employed by the same Client and occupy substantially the same sales role.* The Client must notify MISDP™ in writing within thirty (30) calendar days following the employee's departure.* Complimentary replacement training must be scheduled and completed within six (6) months of the original training unless otherwise agreed by MISDP™.* Complimentary replacement training shall be limited to substantially equivalent training content and duration as originally purchased.* MISDP™ may deliver the replacement training online, through an existing scheduled group session, or another delivery format selected by MISDP™.* The offer does not include travel expenses, accommodation, venue costs, consulting services, additional customization, printed materials beyond the original scope, software, third-party services, or any other additional expenses unless expressly agreed in writing.* This benefit is limited to one replacement participant for each eligible trained participant who leaves and may not be exchanged for cash, refunds, credits, or other services.* This offer shall not apply where the participant changes roles within the organization, is promoted internally, temporarily leaves, transfers to another department, or remains employed by the Client in any capacity.
General Promotional Conditions
These promotional commitments are provided solely as value-added commercial offers and shall not modify any limitation of liability, disclaimer, intellectual property provision, or other contractual protection contained within the applicable service agreement.
MISDP™ shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages, including but not limited to lost revenue, lost profits, loss of opportunity, business interruption, customer loss, reputational harm, or anticipated savings arising from or relating to these promotional commitments.
All promotional commitments are non-transferable, apply only to the original contracting Client, and may not be assigned, sublicensed, or transferred without MISDP™'s prior written consent.
MISDP™ reserves the right to verify eligibility, request supporting documentation, interpret these promotional terms reasonably and in good faith, and determine whether the applicable conditions have been satisfied based on the agreed contractual framework.
Nothing contained within these promotional commitments shall be interpreted as creating a guarantee of business performance, sales outcomes, financial returns, commercial success, employment outcomes, regulatory compliance, or future organizational performance.


Promotional Training Commitments — Terms & Conditions (attached to the above)
1. General
Any promotional guarantee, commitment, payment arrangement, replacement-training offer, coaching commitment, or other special offer displayed on the MISDP Sales Training website (“Promotional Commitment”) is subject to these Terms and Conditions, the applicable quotation or proposal, and any written training agreement signed by the parties.
In the event of a conflict between these Terms and Conditions and a signed written agreement, the signed written agreement will govern to the extent of the conflict.
Promotional Commitments are provided solely to the purchasing business identified in the applicable quotation or agreement and are not transferable, assignable, or available to third parties unless expressly agreed to in writing by MISDP Sales Training.
2. Replacement Salesperson Training Commitment
Where the applicable offer states that MISDP Sales Training will provide training for a replacement salesperson at no additional professional training fee, the following conditions apply:
2.1 Eligibility
The replacement-training commitment applies only where:
a. the original salesperson participated in the applicable MISDP Sales Training program;
b. the original salesperson voluntarily or involuntarily ceases to be employed by the purchasing business within 90 calendar days from the date of the applicable training;
c. the purchasing business notifies MISDP Sales Training in writing within 14 calendar days of the salesperson's departure; and
d. the purchasing business remains current on all amounts owing to MISDP Sales Training.
2.2 Replacement
The replacement must be a newly hired or newly assigned salesperson who is intended to perform substantially similar sales responsibilities.
The replacement-training commitment does not apply to:
- temporary workers;
- contractors;
- consultants;
- interns;
- individuals participating solely for observation;
- additional employees who were not replacing the departing salesperson; or
- employees whose role materially differs from that of the original participant.
MISDP Sales Training reserves the right to reasonably determine whether an individual qualifies as a replacement salesperson.
2.3 Scope of Replacement Training
The replacement salesperson will receive training that is substantially equivalent to the training originally purchased for the departing salesperson, subject to reasonable modifications based on scheduling, delivery format, business requirements, and the training program available at the time of replacement.
The commitment does not entitle the purchasing business to a new customized training program, additional participants, additional training days, travel, accommodation, venue costs, third-party expenses, or other services unless expressly agreed in writing.
2.4 Timing
Replacement training must be scheduled within 90 calendar days following written approval of the replacement-training request, subject to reasonable trainer and scheduling availability.
MISDP Sales Training is not responsible for delays caused by the purchasing business, the replacement employee, scheduling conflicts, illness, travel restrictions, force majeure events, or circumstances outside its reasonable control.
2.5 No Cash or Credit Alternative
The replacement-training commitment has no cash value and cannot be exchanged for a refund, credit, discount, transfer, or other monetary benefit.
3. Implementation Support / Additional Coaching Commitment
Where the applicable offer states that MISDP Sales Training may provide additional coaching if agreed implementation milestones are not achieved, the following conditions apply.
3.1 Written Milestones Required
Any implementation milestones must be specifically identified and agreed in writing by MISDP Sales Training and the purchasing business before the applicable training begins.
General statements concerning improved sales performance, increased revenue, increased conversion rates, increased sales, profitability, productivity, employee performance, or business growth do not constitute an implementation milestone unless expressly identified as such in writing.
3.2 Training Does Not Guarantee Business Results
MISDP Sales Training does not guarantee:
- increased sales;
- increased revenue;
- increased profit;
- increased conversion rates;
- increased customer acquisition;
- increased leads;
- increased closing rates;
- employee retention;
- employee performance;
- achievement of sales quotas;
- achievement of any particular financial result; or
- any other specific business outcome.
Sales and business performance may be affected by numerous factors outside the control of MISDP Sales Training, including market conditions, pricing, competition, product or service quality, demand, lead quality, management decisions, salesperson experience, employee turnover, implementation, customer behaviour, economic conditions, and other circumstances.
3.3 Client Responsibilities
Any implementation-support commitment is conditional upon the purchasing business:
- attending the applicable training;
- providing reasonable access to relevant information;
- implementing the agreed processes or recommendations;
- ensuring participating employees complete agreed activities;
- providing reasonable feedback and information requested by MISDP Sales Training; and
- participating in scheduled coaching sessions.
MISDP Sales Training will not be responsible for an implementation milestone that is not achieved where the failure is materially attributable to the purchasing business, its employees, management, systems, customers, market conditions, or other factors outside MISDP Sales Training's reasonable control.
3.4 Nature of Additional Coaching
Where the conditions for additional coaching are satisfied, MISDP Sales Training may provide additional professional coaching sessions intended to address the identified implementation issue.
Additional coaching:
- is limited to the specific implementation issue identified;
- does not constitute unlimited or indefinite training;
- does not include a new training program unless separately agreed;
- does not include travel or other expenses unless expressly agreed;
- is subject to reasonable scheduling availability; and
- will continue only for the period and number of sessions reasonably determined or expressly agreed in writing.
Unless otherwise stated in a signed agreement, the additional coaching commitment is limited to [INSERT NUMBER] sessions or [INSERT NUMBER] total hours.
I strongly recommend putting an actual limit here rather than leaving this unlimited.
4. Sales Performance and Assessment Disclaimer
Any assessment, audit, score, report, recommendation, evaluation, or feedback provided by MISDP Sales Training is intended for training and professional-development purposes.
An assessment or audit is not an independent certification of professional competence and does not constitute a guarantee that a salesperson will achieve any particular sales result.
Any reference to “improvement,” “performance,” “sales effectiveness,” or similar terminology refers to the criteria and measurement method expressly agreed for the applicable training engagement and does not constitute a guarantee of financial or commercial results.
5. Live-Fire Cold-Calling or Closing Audit
Where the applicable offer provides that the final 50% payment is conditional upon a salesperson completing or passing a live-fire cold-calling or closing audit, the following applies:
5.1 Assessment Criteria
The applicable assessment criteria must be communicated to the purchasing business before the assessment.
The assessment may evaluate factors such as:
- communication;
- questioning;
- discovery;
- listening;
- value communication;
- objection handling;
- professionalism;
- sales-process adherence;
- next-step development; and
- other criteria specified for the applicable training program.
5.2 Assessment Result
MISDP Sales Training will determine whether the salesperson satisfies the applicable assessment criteria based on the assessment framework established for the training program.
The assessment is an educational and training evaluation and is not a guarantee of future sales performance.
5.3 Opportunity to Reassess
If a salesperson does not initially satisfy the applicable assessment criteria, MISDP Sales Training may provide reasonable feedback and, where included in the applicable agreement, one reassessment opportunity.
The reassessment must be completed within [30/60] calendar days unless otherwise agreed in writing.
5.4 Payment Obligation
The payment condition applies only to the specific assessment arrangement stated in the applicable written agreement.
Except where expressly stated otherwise in writing, failure to satisfy an assessment does not cancel the training agreement or release the purchasing business from other contractual obligations.
6. No Guarantee of Sales or Business Results
Participation in MISDP Sales Training does not guarantee any particular level of sales, revenue, profit, conversion, customer acquisition, employee performance, productivity, employment, promotion, compensation, or other commercial or professional outcome.
The purchasing business acknowledges that training is one factor among many that may influence sales performance.
The purchasing business remains solely responsible for its business decisions, sales strategy, pricing, products or services, marketing, lead generation, hiring, management, compensation, employee supervision, implementation, and business results.
7. Limitation of Promotional Commitment
Unless expressly stated otherwise in a signed written agreement, no Promotional Commitment creates an obligation for MISDP Sales Training to provide:
- unlimited training;
- unlimited coaching;
- unlimited reassessments;
- additional employees;
- additional training days;
- additional locations;
- travel or accommodation;
- third-party software or services;
- advertising or lead-generation services;
- sales management services;
- guaranteed sales results; or
- services outside the scope of the original training engagement.
8. Maximum Commitment
To the extent permitted by applicable law, the remedies expressly identified in the applicable Promotional Commitment constitute the exclusive remedies available under that Promotional Commitment.
A Promotional Commitment does not create an entitlement to a refund, chargeback, cancellation of unrelated services, consequential damages, lost profits, lost revenue, loss of business opportunity, or other monetary compensation unless expressly required by applicable law or expressly agreed in writing.
9. Client Cooperation
The effectiveness of any training or coaching engagement depends in part on the purchasing business and participating employees.
The purchasing business agrees to provide reasonable cooperation, participation, information, access, scheduling availability, and implementation support necessary for MISDP Sales Training to deliver the applicable services.
MISDP Sales Training will not be responsible for failure to provide a Promotional Commitment where the purchasing business has materially prevented, delayed, or interfered with delivery of the applicable training, assessment, coaching, or support.
10. Scheduling
All training, coaching, reassessment, and replacement-training sessions are subject to reasonable scheduling availability.
MISDP Sales Training may require reasonable advance notice for scheduling.
Unused sessions, replacement-training opportunities, reassessments, or coaching sessions may expire if not scheduled within the applicable period specified in these Terms, the quotation, or the written training agreement.
11. Changes to Promotional Offers
MISDP Sales Training reserves the right to modify, suspend, or discontinue future promotional offers at any time.
However, a Promotional Commitment already expressly included in a signed written agreement will remain subject to the terms applicable to that agreement, unless otherwise permitted by the agreement or applicable law.
12. Entire Agreement
The website description of a Promotional Commitment, these Terms and Conditions, the applicable quotation or proposal, and the signed training agreement should be read together.
No verbal statement, advertisement, sales representation, or informal communication will modify the applicable Promotional Commitment unless confirmed in writing by an authorized representative of MISDP Sales Training.

Sales Performance Assessment; Terms, Limitations and Disclaimer

1. Purpose of the Assessment
The MISDP™ Sales Performance Assessment (“Assessment”) is provided by QOLD Business & People Development Inc. (“QOLD,” “MISDP™,” “we,” “us,” or “our”) as a general informational and educational resource.
The Assessment is intended to provide participants with an opportunity to review selected aspects of their sales process, sales practices, customer interactions, sales management practices, and potential areas for further development.
The Assessment is not intended to constitute a comprehensive audit, investigation, evaluation, diagnosis, certification, accreditation, professional designation, scientific measurement, or guarantee of the performance or capabilities of any individual, employee, sales representative, manager, sales team, business, or organization.
2. Information Provided by Participants
Assessment results are based substantially on the information, selections, responses, and other information provided by the participant.
QOLD and MISDP™ do not independently verify the accuracy, completeness, or reliability of information submitted by participants and are not responsible for conclusions that may result from inaccurate, incomplete, outdated, misleading, or misunderstood information provided by a participant.
Participants are responsible for ensuring that information they provide is accurate to the best of their knowledge and that they have the appropriate authority to provide information concerning their organization or other individuals.
3. Informational Nature of Results
Assessment scores, classifications, summaries, observations, recommendations, and other results are provided for general informational and educational purposes only.
Results should not be interpreted as a definitive determination of an individual's or organization's sales ability, business performance, employee suitability, employment potential, compensation eligibility, disciplinary status, or likelihood of future business success.
Assessment results should not be used as the sole basis for hiring, termination, promotion, demotion, compensation, disciplinary action, performance evaluation, or other employment decisions.
Participants are responsible for independently evaluating Assessment results and determining whether and how they should be used.
4. No Professional Advice
The Assessment and its results do not constitute legal, financial, accounting, tax, investment, employment, human resources, psychological, medical, regulatory, or other professional advice.
Where a participant's circumstances require professional advice, the participant should consult an appropriately qualified professional.
5. No Guarantee of Results
Completion of the Assessment does not guarantee or imply any particular business or sales outcome.
QOLD and MISDP™ make no representation, warranty, or guarantee that completion of the Assessment, implementation of any recommendation, participation in sales training, coaching, consulting, or any other service will result in increased revenue, sales, conversion rates, closing rates, profitability, customer retention, employee performance, return on investment, or any other particular result.
Business and sales outcomes may be affected by numerous factors outside the control of QOLD or MISDP™, including market conditions, competition, pricing, products or services, lead quality, customer demand, economic conditions, management decisions, personnel, implementation, and other circumstances.
6. No Warranty Regarding Assessment Results
To the maximum extent permitted by applicable law, the Assessment and its results are provided on an “as is” and “as available” basis.
QOLD and MISDP™ do not warrant that the Assessment, its scoring, calculations, results, recommendations, content, availability, or functionality will be uninterrupted, error-free, complete, accurate, or suitable for every participant or business circumstance.
7. Limitation of Liability
To the maximum extent permitted by applicable law, QOLD Business & People Development Inc., MISDP™, and their respective directors, officers, employees, contractors, trainers, representatives, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of revenue, profits, business opportunities, goodwill, data, or anticipated savings arising out of or relating to the Assessment, its results, its use, inability to use, or reliance upon any information provided through the Assessment.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
8. Participant Responsibility
Participants acknowledge that business decisions and decisions concerning employees, customers, sales operations, training, management, and other business activities remain the responsibility of the participant or organization making those decisions.
Participants should consider relevant business information, professional advice, internal policies, applicable laws, and other appropriate factors before making significant decisions.
9. Third-Party Services and Technology
The Assessment may rely on third-party technology, software, hosting, analytics, forms, email, scheduling, or other service providers.
While reasonable efforts may be made to maintain the availability and security of the Assessment, QOLD and MISDP™ cannot guarantee the continuous availability, security, accuracy, or uninterrupted operation of third-party systems.
Third-party services may have their own terms, privacy policies, and limitations.
10. Privacy and Personal Information
Information submitted through the Assessment may include personal information. Such information will be collected, used, retained, disclosed, and protected in accordance with our Privacy Policy and applicable privacy laws.
Participants should review the Privacy Policy before completing the Assessment.
Participants should not submit sensitive personal information, confidential business information, trade secrets, financial account information, passwords, or other information that is not reasonably necessary to complete the Assessment.
Where consent is required for the collection, use, or disclosure of personal information, the applicable consent process will apply.
11. Intellectual Property
The Assessment, including its questions, methodology, scoring structure, results format, written materials, graphics, content, trademarks, and related materials, may be protected by applicable intellectual property laws.
Except as expressly permitted by QOLD or MISDP™, participants may not reproduce, copy, modify, distribute, publish, sell, license, reverse engineer, commercially exploit, or create derivative works from the Assessment or its underlying methodology.
12. Changes and Availability
QOLD and MISDP™ reserve the right to modify, suspend, discontinue, update, or change the Assessment, its questions, scoring methodology, content, availability, or related services at any time, subject to applicable law.
Changes may be made to reflect business requirements, technology, methodology, legal requirements, or other circumstances.
13. Acceptance
By accessing or completing the Assessment, the participant acknowledges that they have read and understood these limitations and agrees that the Assessment is an informational and educational resource rather than a guarantee, professional audit, certification, or substitute for professional advice.
If the participant does not agree to these terms, they should not complete or use the Assessment.
QOLD Business & People Development Inc.603 Prominence Way, Orleans, Ottawa, Canada.K4A 5K8